FREQUENTLY ASKED QUESTIONS
Got questions? Our Frequently Asked Questions page is here to provide the answers. If you need further help please don't hesitate to contact us.
Purifying and Filtering the World Since 2001. ICEPURE has been producing filters for 22 years. Have applied for nearly 200 patents. Our products have been recognized by more than 200 million families around the world.
ICEPURE products are certified and accredited by authoritative institutions in major countries. We received certifications from NSF, WQA, IAPMO, European TUV, ROHS, REACH, ACS, CSA, and much more.
ICEPURE has a mature automatic production line, which is produced in strict accordance with the standards of authoritative water quality testing institutions. Each product is tested by 80 processes and 20 cycles to ensure its safety and effectiveness. Factory-direct sales and low advertising investment make every product have unparalleled cost performance.
Whether it's your first purchase or your fiftieth, ICPURE doesn't charge for shipping on orders. So that you not only save a trip to the store, you can also save on delivery right to your door. Simply put, you get the fastest, easiest, most affordable way to buy filters. Time and time again.
Once you find the product you want to buy, please pay attention to the number of packs to buy, after confirming it is correct, assuming you want to continue shopping, the "ADD TO CART" button, assuming you decide to finish shopping, "BUY NOW" button.
Once you enter the checkout page, you can choose the appropriate payment method to checkout. Assuming there are other promo codes here please don't forget to use them.
Because we have fast shipping, if you need to cancel your order, please contact us on the website or send us an email to email@example.com and we will try to stop the order before it ships.
If the order has already been shipped, we will not be able to cancel the order. However, please don't worry, we will be happy to provide return instructions.
We recommend that you can register and log in on the website to check your orders at any time.
Assuming you forget your password at intervals, it doesn't matter, we will provide a password recovery service. Or, send an email to firstname.lastname@example.org will have the appropriate personnel to help with the viewing.
ICEPURE offers multiple payment options. We accept all major credit cards (VISA, MasterCard, American Express, and Discover). We also accept payments via PayPal, Amazon Pay, and Google Pay.
ICEPURE offers bulk sales opportunities at a discount for your business. We have a team of commercial sales professionals who can help you. If you’re a business or institution that is in need of larger quantities of filters or if you have a wholesale inquiry, we want to help!
Our warehouses are located in the USA, which means that there are no import or customs duties or taxes charged on orders shipped within the US.
However, sales tax is calculated on the total merchandise value net of any discount. This means that if you use a discount code or coupon, the sales tax will be calculated on the reduced amount.
Additionally, the total taxes charged may include county tax and city tax, if applicable in your city. These taxes are added to the sales tax and are charged based on your shipping address.
Generally, 4-8 Business Days after delivery.
- After you place your order, you will not be able to change the shipping address;
- If the order is not paid, you can close the order and make a new order;
- If the order has been paid successfully, but no shipping information updated, you can contact customer service to confirm whether you can change the shipping address;
- If the order has been shipped, then any change of the shipping address is not supported;
- Please contact us ASAP if you find any address error, but we can not afford the loss of transportation costs or the failure to receive the goods due to the wrong shipping address you submitted.
icepurefilter.com has cooperated with Amazon's ICEPURE store, so you'll receive the package with Amazon packaging.
Please track your order details on icepurefilter.com or directly through our delivery partners’ websites using your tracking number. 17Track: https://www.17track.net
Assuming your product is in good condition, we can provide a return address for a refund. It is important to note that we cannot cover shipping costs for returns due to personal reasons
Please contact us immediately and we will expedite the sending of the correct product and provide a return label to send back the wrong product.
On rare occasions, filters do get damaged in transit. No worries! If you should receive damaged filters, please contact us and we will make arrangements to provide replacement filters and/or additional instructions.
When you make a return, you will have to wait until we receive and inspect the product. Once this process is completed, you can expect to get your money back within 7 days. Note that your credit card company may not show the returned amount for 2-10 business days.
ICEPURE is committed to never divulging any information about any of our customers and is fully committed to protecting the privacy of our customers. You can leave your business in our hands. We take online security seriously and leave nothing to chance.
Unwavering Dedication to Purity and Quality
We adhere to responsible manufacturing processes, sustainable sourcing, and regular third-party contaminant testing as mandated by organizations like WQA and NSF. There are no shortcuts when it comes to the quality of water in your home, and we take our responsibility as industry experts seriously.
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