Terms of Condition

ICEPURE Products warrants to you, the original purchaser of this new product ("Product"), that the Product shall be free of defects in the original manufacture of the material or workmanship for a period of 90 Days from the date of your purchase of the Product ("Warranty Period"). This Product must be purchased from an authorized dealer of ICEPURE brand products and packaged with this warranty statement. This warranty does not cover refurbished Product. If you notify ICEPURE during the Warranty Period of a defect covered by this warranty that requires service, terms of this warranty apply.

How long does the coverage last?

The Warranty Period lasts for 90 Days from the date you purchased the Product. The purchase date is printed on the receipt you received with the Product. 

What does this warranty cover?

During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized ICEPURE A repair center or store personnel, ICEPURE will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of ICEPURE and are not returned to you. If service of Products or parts are required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your ICEPURE Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product. 

How to obtain warranty service?

Retail store location,take your original receipt and the Product to the store you purchased it from. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.

Online platform, mail or email your original receipt and the Product to the address listed on the web site. Make sure that you put the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.

Where is the warranty valid?

This warranty is valid ONLY to the original purchaser of the product in the United States. 

What information, documents, evidences, or files does ICEPURE ask from you?

ICEPURE requires following documents: Original dated receipt. And any information that might needed to evaluate the claim, Such as but not limited to, water source, local water TDS level, refrigerator model number, previous filter`s brand name and its model number. 

What does the warranty not cover?

This warranty does not cover
Customer instruction, commercial use, installation, set up adjustments 
Cosmetic damage, damage due to acts of God, such as lightning strikes, fire 
Accident, Negligence, Misuse, And/Or, Abuse, Connection to an incorrect filter assembly, housing, connector 
Modification of any part of the Product, including the connector, nob, and the O-Ring. Or Attempted repair by anyone other than a facility authorized by ICEPURE to service the Product 
Damage due to incorrect operation, installation, or maintenance
Products sold as is or with all faults
Products where the factory applied serial number has been confirmed expired or manufactured more than 90 Days ago
Repair replacement as provided under this warranty is your exclusive remedy.
ICEPURE shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to, lost data, lost of use of your product, lost business or lost profits. ICEPURE products makes not other express warranties with respect to the product, all express and implied warranties of and conditions of merchant-ability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Product Liability Insurance Claim Terms & Conditions

ICEPURE Products are covered under commercial product liability insurance,  the original purchaser of this new product ("Product"), that the ICEPURE shall provide a coverage for defects resulted damage for a period of 90 Days from the date of your purchase of the Product ("Insurance Coverage Period"). This Product must be purchased from an authorized dealer of ICEPURE brand products and packaged with this warranty statement. This warranty does not cover refurbished Product. If you notify ICEPURE during the Insurance Coverage Period of a defect covered by this insurance that requires insurance coverage, terms of this warranty apply. This insurance coverage also associates with 90 Days Manufacturer Limited Warranty`s conditions listed above.

When does the ICEPURE product liability coverage apply?

  1. Water damaged caused by product defects.
  2. Personal property damage caused by ICEPURE product defects.
  3. Repair cost generated during repairing. 

For what is not covered, please refer to the 90 Days Manufacturer Limited Warranty terms and conditions listed above.

Where is the insurance valid?

  1. This insurance is valid ONLY to the original purchaser of the product in the United States.
  2. International order is not covered.

What information, documents, evidences, or files does ICEPURE ask from you?

ICEPURE requires following documents: Original dated receipt. And any information that might needed to evaluate the claim, Such as but not limited to, water source, local water TDS level, refrigerator model number, previous filter`s brand name and its model number
According to the Burden of proof law, prosecutors are required to prove sufficient evidences that supports your insurance claim.

* Insufficient evidences automatically close your insurance claim.
* Customers has 90 days to reopen the case and appeal the previous decision.
* Denied insurance claim can be appealed for ONLY 2 times. Any new evidence is required to reopen the case after denied twice.

Contact Information