Return & Refund Policy

NOTE: ICEPURE will inspect all returned items upon arrival at our sorting/return facility. If the return is a result of a ICEPURE error or confirmed defective product, we will issue a full refund*. We also offer a quick and easy exchange process, all you have to do is to place a new order for the item you would like to exchange, and return the unwanted item to us for a full refund*.

Return Policy

  1. ICEPURE offers 30 days return window on all orders. And 90 Days Limited Manufacturer Warranty on items that included.
  2. For brand new unopened returns, there will be a 15% restocking fee charged.
  3. We would provide prepaid shipping label if the cause of the return is confirmed as ICEPURE error.
  4. For non-ICEPURE caused returns, customers are responsible for the return shipping costs and handling fees.
  5. We does not accept any returns on Air filter unless it is in unopened, unused, and undamaged condition
  6. For returns shipped by "Packaged Refused" or similar way, it takes longer processing time.
  7. For returns without tracking confirmation, lost during transportation, we take no responsibility and reserve the right to decline your refund request. 

Refund Policy

  1. In order to receive a full refund, customer must return the merchandise in brand new condition, unopened, unused, undamaged condition; unless confirmed defective.
  2. Refunds on returned merchandises that are purchased by mistake will only be granted on items that are in a new and unused condition, with all parts, shrink wrap and components in tact. 

For Damaged Items

  1. If the returned merchandise confirmed damaged, missing unit, there will be a 20% damage fee per order applied.
  2. If the entire order, package, are confirmed a total loss, there will be no refund issued and package will be re-packed and send back to customer; customer is responsible for additional shipping charge.
  3. Upon inspection, if the returned merchandise is confirmed damaged, we reserve the right to decline your refund request.

For Refund Issued:

  1. Refund will be issued back through its original payment methods* within 14 days upon receiving the returned merchandise.
  2. A detailed notes includes: returned item condition, refunded amount, damage fee or deductions (if any), will be added while completing  the refund/return request.

ASTERISK*

  1. The 14 business days includes the return shipping time, merchandise inspection, and refund processing time from your bank or credit card company.
  2. Refund must be issued through its original payment method. For closed band account, credit card, debit card, or prepaid cards, please contact for further assistance

NOTE: Customers are responsible for providing their accurate address. If an order returned by carrier with an invalid address mark/notes; the customer is responsible for the shipping cost and merchandise shipped. A refund will only be issued after the package is returned back to our sorting facility. We will follow our outlined return and refund policy.

Exchange Policy

  1. Customer is responsible for both return and replacement shipping cost that occurred during exchange.
  2. Merchandise be returned in good, unopened, unused, sell-able, and undamaged condition.
  3. For ICEPURE error related exchange, ICEPURE is responsible for both return and replacement shipping cost that occurred during exchange. 
  4. Merchandise condition requirement does not apply for ICEPURE error related exchange.  

We accept return reasons including defective, no longer needed, change mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 15% of the original order as a restocking fee. We will cover the return postage for return requests regarding quality issue.

Once you received a damaged / incorrect item and you want to file a claim, please email service@icepurefilter.com together with your order information and the picture of the damaged / incorrect product. We are eager to help.