RETURN, REFUND AND LIMITED WARRANTY POLICY

This Return, Refund and Limited Warranty Policy ("Policy") applies to all purchases made through our official website. By placing an order, you agree to the terms set forth below.

1. GENERAL RETURN POLICY

1.1 Seven (7) Day Return for Unopened Products
Customers may request a return within seven (7) calendar days from the date of delivery for any reason, provided that:
• The product remains unopened, unused, and uninstalled;
• The product is returned in its original packaging with all accessories, manuals, labels, and promotional items included;
• The returned item is in resalable condition.

For returns unrelated to product defects or seller error, customers are responsible for all return shipping costs.

1.2 Thirty (30) Day Quality-Related Returns
Products found to have manufacturing defects or seller-related issues within thirty (30) calendar days of delivery may qualify for a refund, replacement, or exchange at no additional cost to the customer.

Qualifying quality-related issues include, but are not limited to:
• Shipping damage;
• Incorrect product or model shipped;
• Manufacturing defects affecting normal operation;
• Missing components due to packaging errors.

Customers must provide proof of the issue, including photographs or videos, upon request.

1.3 Non-Returnable Circumstances
Returns will not be accepted under the following circumstances:
• Products that have been opened, installed, or used without a confirmed quality issue;
• Purchases resulting from customer selection errors, including compatibility or model mismatches;
• Damage caused by misuse, abuse, negligence, improper installation, unauthorized modifications, or failure to follow product instructions;
• Products returned outside the applicable return period;
• Returns shipped without prior authorization from our customer service team.

2. REFRIGERATOR WATER FILTERS

Unopened refrigerator water filters are eligible for return within seven (7) days of delivery. Quality-related issues reported within thirty (30) days may qualify for a refund or replacement.

Normal filter consumption, reduced performance due to end-of-life usage, or compatibility errors are not considered product defects.

3. UNDER-SINK REPLACEMENT FILTERS

Unopened under-sink replacement filters may be returned within seven (7) days of delivery. Manufacturing defects or seller-related errors reported within thirty (30) days may qualify for replacement or refund.

Returns will not be accepted for used filters that do not exhibit verified defects.

4. REVERSE OSMOSIS (RO) SYSTEMS

Unopened RO systems may be returned within seven (7) days of delivery.

Quality-related issues reported within thirty (30) days, including manufacturing defects, component failures, or seller shipping errors, may qualify for repair, replacement, or refund.

Returns will not be accepted for issues resulting from:
• Improper installation;
• Failure to follow installation instructions;
• Unsuitable water pressure, water quality, or electrical conditions;
• Personal preference regarding water taste or performance expectations.

5. ICE MACHINES (INCLUDING ICE MAKERS AND ICE & WATER DISPENSERS)

5.1 Returns
Unopened ice machines may be returned within seven (7) days of delivery.

Quality-related issues reported within thirty (30) days and confirmed by our technical support team may qualify for a refund, replacement, or repair at no cost to the customer.

Qualifying issues include, but are not limited to:
• Failure to produce ice or dispense water as intended;
• Defective compressors, pumps, fans, or electronic components;
• Control panel malfunctions;
• Non-user-induced leakage;
• Shipping damage;
• Seller shipment errors.

Opened, installed, or used products without verified defects are not eligible for return.

5.2 One-Year Limited Warranty
Ice machines are covered by a One (1) Year Limited Warranty commencing on the date of delivery.

If a defect in materials or workmanship is confirmed by our after-sales team during the warranty period, we will provide repair services at no charge.

This warranty applies solely to defects arising under normal residential use and proper maintenance.

5.3 Warranty Exclusions
The Limited Warranty does not cover:
• Damage resulting from misuse, abuse, accidents, or neglect;
• Improper installation, operation, cleaning, or maintenance;
• Unauthorized repairs, alterations, or modifications;
• Damage caused by improper voltage, water conditions, or external environmental factors;
• Cosmetic wear and tear resulting from normal use;
• Consumable components and accessories unless defective upon receipt.

5.4 Post-Warranty Technical Support
Following expiration of the warranty period, we will continue to provide complimentary technical troubleshooting assistance.

Replacement parts required after the warranty period will be provided at the customer's expense.

For repairs requiring return to our designated service facility:
• Customers are responsible for all shipping charges associated with sending the product for repair and return shipment;
• Customers are strongly encouraged to use insured and trackable shipping services.

We shall not be liable for loss, theft, shipping delays, transit damage, or other events beyond our reasonable control occurring during transportation to or from our service facility.

6. RETURN AUTHORIZATION PROCESS

To initiate a return or warranty claim:
1. Contact our customer service team with your order number;
2. Provide a detailed description of the issue, including photographs or videos when applicable;
3. Await return authorization and shipping instructions;
4. Return the product in accordance with the provided instructions;
5. Upon inspection and approval, we will process the applicable refund, replacement, or repair.

Unauthorized returns may be refused and returned to the sender.

7. REFUNDS

Approved refunds will be processed within three (3) to five (5) business days following receipt and inspection of the returned product.

Refunds will be issued to the original method of payment. Processing times may vary depending on the customer's financial institution or payment provider.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, our liability under this Policy shall be limited solely to the repair, replacement, or refund of the original purchase price of the affected product.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products, including but not limited to property damage, loss of use, loss of profits, or other economic losses.

9. POLICY CHANGES

We reserve the right to modify or update this Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website.