ICEPURE Water Dispenser with Ice Maker (Model: YD-ZB001) Troubleshooting Guide

The ICEPURE 5-in-1 Bottom Loading Water Dispenser with Ice Maker (Model: YD-ZB001) is designed to provide hot water, cold water, and fresh ice in one convenient appliance. To help you quickly resolve common issues, we’ve created this complete troubleshooting guide.

If you encounter any problems with your unit, follow the steps below to identify possible causes and solutions.

Machine Not Working / Won’t Start

Possible Causes：

Loose internal wiring in the control panel
Power connection issues

Solutions

Remove the back panel and check the wiring inside the white box. Focus on the bottom white flat cable and the red and black wires to ensure they are securely connected. After reconnecting, test the unit again. If the machine still cannot start, please contact customer service.

Ice Maker Not Working

Possible Cause I: Ice-Making Function Not Enabled

Solution

Press and hold the Cold Water button until you hear a “beep.” The snowflake icon will flash blue, indicating the cooling function has started.
Press and hold the ICE button until you hear a “beep.” The ice cube icon will flash blue, indicating the ice-making function has started.
Make sure both cold water and ice icons are turned on.

Possible Cause II: Sensor Light Detached

Solution

Open the top cover of the machine. There are two sensor lights on both sides of the ice storage area, one black and one white. Check whether the sensor lights are detached. If detached, please contact customer service.

Possible Cause III: Water pump issue or water tank not supplying water properly

Solution

Check the water tank and ensure the water level is normal and properly supplying water.

Possible Cause IV: Fan Malfunction

Solution

Ensure the ice-making and cold water functions are turned on, then check whether the rear fan is rotating. If the fan is not rotating, the fan may need replacement.

Possible Cause V: Compressor Malfunction

Solution

Ensure the ice-making and cold water functions are turned on. Listen for a humming sound and check whether the fan is rotating. If the fan rotates but there is no humming sound, the compressor may be faulty.

Possible Cause VI: Internal Sensor or Circulation Issue

Solution

If all checks are normal but no ice is produced, the unit may have an internal program issue. Please contact customer support.

No Hot Water

Possible Cause: Heating function not enabled

Solution

Press and hold the HOT button until you hear a “beep.” The hot water icon will flash blue, indicating the heating function has started. Once the temperature reaches the maximum level, the icon will remain solid blue.

Machine Powers Off and Restarts During Ice Crushing

Possible Cause: Ice outlet blocked by ice or foreign objects

Solution

Turn off the machine and unplug the power. Clear the ice outlet and remove any foreign objects. Restart the machine after cleaning.

Machine Leaking Water

Possible Causes

Drain outlet not closed
Drain pipe installed incorrectly
Water tank or pipeline sealing issue

Solutions

Identify the leaking area (drain outlet or water tank)
Check whether the drain outlet is properly closed
Ensure the drain pipe is correctly installed
Provide a video to customer service if needed

Ice Cubes Too Small (New Machine)

Possible Cause: Cooling and Ice Functions Not Enabled Together

Solution

Press and hold the Cold Water button until you hear a “beep.” The snowflake icon will flash blue, indicating the cooling function has started.
Press and hold the ICE button until you hear a “beep.” The ice cube icon will flash blue, indicating the ice-making function has started.
Make sure both icons are turned on.

Possible Cause: Refrigerant Not Stable After Shipping

Solution

Run the machine continuously for a period of time. Ice size will return to normal after the cooling system stabilizes.

Ice Cubes Too Small (After Use)

Possible Cause: Cooling and Ice Functions Not Enabled Together

Solution

Follow the same steps to ensure both cooling and ice functions are enabled.

Possible Cause: Environmental Temperature Changes

Solution

Place the machine in a well-ventilated area with moderate temperature and avoid high-temperature environments. Allow the machine to run continuously until the cooling system stabilizes.

Ice Cubes Too Small (Summer)

Possible Cause: High ambient temperature reduces cooling efficiency

Solution

Use the machine in a cooler or well-ventilated environment. Allow the machine to run continuously until the cooling system stabilizes.

Water Has Odor

Possible Cause: New machine smell or water quality issues

Solution

Add sliced lemon or white vinegar to water, clean internal water lines, then replace with fresh drinking water. The odor usually disappears after 1–2 days of use.

Noise

Possible Causes:

Compressor running /Fan rotating /Ice dropping into storage bin

Solution

These sounds are normal and typically within 50dB, which should not affect normal sleep.

Possible Cause: Stainless Steel Tray Resonance

Solution

Lift the tray and place it back to eliminate resonance.

Panel Not Lighting Up

Possible Cause: Power-saving mode

Solution

If no water is dispensed for a long time, the screen enters power-saving mode. Icons become dim but the machine continues operating. Press any button to wake the panel.